FAQs

Frequently Asked Questions

Our Products are exclusively available through this online store. That's why we can guarantee the best price - and cut out unnecessary margins for middlemen that raise the retail price.

Our all orders processes in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

We are a Seattle based shop, we ship only from the US. We ship orders within 1-2 business days, domestic orders take 3 ~ 5 business days for delivery, international orders take 15 ~ 20 business days for delivery.

Tracking number will be available once your items are shipped, it will usually take between 1-2 business days.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

We offer a 14 day money back guarantee. If you are not 100% satisfied with your purchase simply contact us here within 14 days of delivery of your item and we will gladly walk you through returning your order to us for a refund.

Please contact us here and we will work to correct the problem as soon as possible.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 425-625-5364.